To Accept & Manage Service Delivery
- MR ASUWATA ISAAC - CO-FOUNDER
Download
OPTIMAFIXX APP
To Request Service Delivery
To Accept & Manage Service Delivery
To Accept & Manage Service Delivery
COMMITED TO DELIVERING SERVICES BEYOND THE REGULAR.
As a brand, one of our core values is to create utility and it entails customers satisfaction.
We hold our potential customers at high esteem and we are ensuring that we give them the very best of the service they deserve.
Our business is to create a linkage between professionals of different crafts and skills with customers at both industrial and household level requiring such services to get jobs done.
OUR MISSION
1. To create a society where people (Clients/service providers) enjoys quality services through the adoption of a digital lifestyle
2. To create a linkage between professionals of different crafts and skills with customers at both industrial and household level, requiring such services to get jobs done at the comfort of their homes.
3.To digitalise various professions and get connected to service providers in various environments without having to leave your zone.
OUR VISION
1.To connect the world’s professionals to make them more productive and successful.
2.To create economic opportunity for every member of the global work force
3. To bring flexibility between professional service providers and clients who needs services to be done
4. To maximize the use of technology within your comfort zone
OUR AIMS/OBJECTIVES
1. To help improve service providers sales/revenue
2.To help grow your brands digitally
3. Become influencers of you brands
4. To help manage online reputations by improving your businesses for quality service deliveries
5.To improve interactions/Bond/communications with existing and potential customers by providing excellent service deliveries.
OUR TEAM
- MR IKECHUKWU PROMISE - CO-FOUNDER
- MR NWABUCHI LUCKY - CO-FOUNDER
Who can register on optimafixx ?
Who can register on Optimafixx:
Welcoming for everyone(very important with regards to professionals)
We want to create a workplace that is inclusive and reflects the diversity of the cities we serve.
Our core team comprises of both men and women equally, as we dont support discrimination of any form at our work place.
Join us and be a part of this evolving healthy work environment
Welcoming for everyone(very important with regards to professionals)
We want to create a workplace that is inclusive and reflects the diversity of the cities we serve.
Our core team comprises of both men and women equally, as we dont support discrimination of any form at our work place.
Join us and be a part of this evolving healthy work environment
Who is a Client on optimafixx?
A Client is a person or organization that has already downloaded the Optimafixx app who is willing and able to request the services of optimafixx professionals and must have completed the customers one time registration.
Who is a service provider on optimafixx?
A service provider is a person or an organization who is a skilled professional in rendering a specific service and has been verified and confirmed by optimafixx as a service provider. The service providers take the orders of the client and ensures that they deliver top notch professional services to the client.
Do I get enlisted for free as a service provider?
No, after registration and account approved, you will be required to pay a one time fee to have full access to optimafixx service provider account.
Can I advertise and promote my products and profile on optimafixx?
Yes, but at a certain fee. For advert you can send a mail to support@optimafixx.com
How to leave feedback on optimafixx or client illegal activity?
If you want to leave feedback concerning your experience immediately after job is done you will get an option on the application to rate service provider. You can also report illegal/fraudulent activity if notice something suspicious by calling our hotlines.
Who takes Responsibility for any damages caused by a service provider?
In a case of damage resulting from a professional error, it is therefore the service providers liability as optimafixx will not be held liable for any damage caused by a professional. We will however suggest a one on one resolution with the professional. Nevertheless, we are rest assured that we live you in safe hands and this will merely be a formality.
Manage Your Account
Why is my account disabled?
Your account will be disabled for the following reasons:
a. No KYC or Wrong KYC submission will be considered a case of forgery and thus fraudulent.
b. Very poor rating overtime
c. Queries from clients about professionals
d. queries from professional service providers about client.
a. No KYC or Wrong KYC submission will be considered a case of forgery and thus fraudulent.
b. Very poor rating overtime
c. Queries from clients about professionals
d. queries from professional service providers about client.
Cannot login to my account?
Use the forgot password botton and a new password will be sent to your email.
Need help to change password?
Send a text or WhatsApp message to our support team using your verified registered phone number with the format as "Change Password For Me, USERNAME". Or send us a mail @ support@optimafixx.com.
Privacy Policy
How much can services providers earn with optimafixx?
Your earnings on optimafixx are strictly on a transactional basis, i.e it depends on how often you execute jobs for a client using optimafixx.
Optimafixx charges 10% for each job done.
Optimafixx charges 10% for each job done.
What is our refund policy?
We would love to serve you, however, given a situation where a customer demands a refund of funds paid for a transaction, Optimafixx will deduct a total of 1.5% from the total transaction charge, not exceeding a sum total of #5000( five thousand Naira).
How do I make a payment on optimafixx?
We have one of the most sophisticated payment gateways on board, so be rest assured that your financial transactions are secured.
You can make payment using your debit cards(ATM cards)
You can make payment using your debit cards(ATM cards)
How long will it take for a service provider to get paid?
After the client makes the payment for service and job is completed, optimafixx pays service provider on or before 72 hours(3days).
TO KNOW MORE DOWNLOAD THE APP
(A) As a service provider
- Download the application on your device
- Sign up as a service provider and ensure that all details are correctly entered
- Upload kyc(valid passport and selfie holding passport and your professional lincence or certificate)
- Service provider make one-time payment of ₦2000 to get full access to account
- Go online and wait for a client to request for your service.
(A) As a client
- Sign up as a client seeking the help of professional service provider
- Upload kyc(valid passport and selfie holding passport)
- Enjoy the app interface and select needed service from service categories
- Locate a service provider in your area using our Directory and request for his/her service
- Negotiate, Deposit & Approve Payment.
Licensed And Skilled Professionals Who Do Your Bidding, Small or big, cleaning or laundry, no job is beyond our reach. Tap the app and find out for yourself the services of licensed, qualified and highly skilled professionals, who are the best in their individual industry.
Deliver with confidence
something goes wrong while contacting a service provider?
If something goes wrong,Please let us know immediately . You can contact our ever ready support team @ +2348166855230 +2348050541626 +2349014551387 or email us @ support@optimafixx.com.
We will be on standby to resolve any transactional issue as we are working delibratly to satisfy our customers.
We cannot overemphasis that our customers satisfaction is our first priority.
As a result we initiated a 100% customer satisfaction guarantee policy(CSGP).
What those the 100% CSGP implies?:
If you’re not satisfied with the work done by a service provider you can contact our support team by sending a WhatsApp message to our support number +2348166855230 with Pictures of the job done and our team will help investigate to make sure the work is properly done and you also have the option to disapprove payment for poorly executed job.
This means you have the right to demand maximum quality service from our professionals.
Also for your safety, our professionals are legaly bound to be of best behaviour around the work environment, aswell the client is equally bound to respect the professionals right while they do their jobs.
TO KNOW MORE DOWNLOAD THE APP
Deliver with confidence
Something goes wrong while contacting a service provider?
If something goes wrong, Please let us know immediately . You can contact our ever ready support team @ +2348166855230 +2348050541626 +2349014551387 or email us @ support@optimafixx.com.
We will be on standby to resolve any transactional issue as we are working delibratly to satisfy our customers.
We cannot overemphasis that our customers satisfaction is our first priority.
As a result we initiated a 100% customer satisfaction guarantee policy(CSGP).
What those the 100% CSGP implies?
If you’re not satisfied with the work done by a service provider you can contact our support team by sending a WhatsApp message to our support number +2348166855230 with Pictures of the job done and our team will help investigate to make sure the work is properly done and you also have the option to disapprove payment for poorly executed job.
This means you have the right to demand maximum quality service from our professionals.
Also for your safety, our professionals are legaly bound to be of best behaviour around the work environment, aswell the client is equally bound to respect the professionals right while they do their jobs.